Privacy Policy

1. Introduction

Sacred Balance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our massage therapy services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment
• Fill out intake forms
• Contact us via email, phone, or contact form
• Sign up for our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Health information relevant to massage therapy (medical history, conditions, medications, areas of concern)
• Appointment preferences and history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our massage therapy services
• Schedule and manage appointments
• Customize treatment plans based on your health information and preferences
• Process payments and maintain billing records
• Communicate with you about appointments, services, and business updates
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent, and you may opt-out at any time)
• Comply with legal obligations and protect our legal rights
• Improve our website and user experience

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share information when you give us explicit permission
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email services, booking platforms). These providers are bound by confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, property, or safety
• Healthcare Providers: With your consent, we may share relevant health information with your healthcare providers for coordinated care

5. Health Information Privacy (HIPAA)

As a healthcare provider, we are committed to protecting your health information in accordance with applicable privacy laws, including HIPAA where applicable. Your health information is:

• Kept confidential and stored securely
• Used only for treatment, payment, and healthcare operations
• Shared only with your authorization or as permitted by law
• Retained according to legal and professional requirements

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Client health records are maintained in accordance with state licensing requirements and professional standards.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Opt-out of marketing communications
• Receive a copy of your health records

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Sacred Balance Massage Therapy
Email: sacredbalancemassage@yahoo.com
Phone: (949) 525-3551